Troubleshooting

DecaMove is not connecting

  • If the DecaMove dongle LED is solid red and the DecaMove LED is solid yellow = means that the dongle BLE port memory wasn’t clear for some sort of reason (can happen with multiple DecaMoves in the same environment).
    Fix: Unplug the dongle, wait 3 seconds and plug it again.
  • If the DecaMove dongle LED show solid blue and the DecaMove LED is solid blue = means that the device is paired and either:
    • It’s not streaming quaternion data from some sort of reason:
      • Fix: Unplug the dongle, wait 3 seconds and plug it again.
    • Or its SteamVR driver wasn’t loaded
      • Fix: Restart SteamVR

A Game is not shown in the DecaHub home

If the DecaHub does not display a game, please click on the refresh button in the DecaHub home tab

DecaMove is not working

If the game was installed after you connected the dongle, please remove the dongle and connect it again.

Advanced user?

If you find out that something is wrong, you can always check the log.

You should find the logs folder inside the installed folder (C:/Program Files/Megadodo Games/DecaHub)

If you could zip that folder and send it to us, it would help a lot!.

You can also try and debug it yourself, open the log file and try to find an error message such as ERR or FTL.

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