Megadodo Games Refund Policy

Return Period

You can return items within 14 days from the day you received it. It can take up to 25 days for an item to reach us when youreturn it. After we receive the item at our fulfillment center, please allow up to 7 business days for the refund amount to show up in your account.

Return Shipping Costs

We are working hard to have a local representative in every major market so we can offer a more convenient way to get DecaGear products, but currently you will need to ship us the product at your own expense.

DecaMove – Standalone edition

  • For “change of mind” returns, we will refund the full cost of the DecaMove once it reaches our fulfilment center.
  • If you return a defective or damaged DecaMove, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, when your return is processed.

How to return your DecaMove

To return an item to us:

  1. If the item is defective or damaged, contact our support team via the contact form for further help, as there may be quicker ways to help you before needing to ship to us.
  2. Print out the Purchase Receipt.
  3. Pack the product with all of it’s included accessories and original packaging along with the printed receipt.
  4. Deliver it to: 24 soi Sukhumvit 43, Bangkok, Thailand 10110
    We recommend using EMS postal service.
  5. On the delivery package, you should write the words, “Returning product for refund”.

Refund

Once we receive your item, a refund is initiated immediately.

The way your refund is processed depends on your original payment method:

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be returned to your account.