Frequently Asked Questions
When your DecaMove is shipped you will get an email with your tracking number included.
Please note that it may take some time for the shipping company to update the system with your tracking number. Please note: It will take anywhere from 5-10 days to arrive, not including 1 day for processing.
Log in to your Deca Account, Click on blue Profile Icon in top right corner of page,
Click on 'Addresses" tab from the menu.
Click 'Edit' below your address.
Once you are done editing your address, click 'Save Address'
Log in to your Deca Account, Click on blue Profile Icon in top right corner of page,
Click on 'Payments' tab from the menu.
Edit or add payment method, then click Save.
Once th refund is processed, it should take 5-7 business days to return to your account.
Please check your spam mail first. If it isn't in there, please also check that the email you are checking is the same email you used to make your Deca account. If all above fails, please contact support to assist you.
This is common practice for certain countries and in order to receive your product, you will have to pay the tax or start a revolution against your government's oppressive taxation laws (which we will take no responsibility for!)
