• If the DecaMove dongle LED is solid red and the DecaMove LED is solid yellow = means that the dongle BLE port memory wasn’t clear for some sort of reason (can happen with multiple DecaMoves in the same environment).
  Fix: Unplug the dongle, wait 3 seconds and plug it again.
• If the DecaMove dongle LED show solid blue and the DecaMove LED is solid blue = means that the device is paired and either:
  • It’s not streaming quaternion data from some sort of reason:
    • Fix: Unplug the dongle, wait 3 seconds and plug it again.
  • Or its SteamVR driver wasn’t loaded
    • Fix: Restart SteamVR

If the DecaHub does not display a game, please click on the refresh button in the DecaHub home tab

If the game was installed after you connected the dongle, please remove the dongle and connect it again.

If the item is defective or damaged, contact our support team via the contact form for further help, as there may be quicker ways to help you before needing to ship to us.

• Print out the Purchase Receipt.
• Pack the product with all of it’s included accessories and original packaging along with the printed receipt.
• Deliver it to: 24 soi Sukhumvit 43, Bangkok, Thailand 10110
  We recommend using EMS postal service.
• On the delivery package, you should write the words, “Returning product for refund”.